The driver will be waiting for the customer at the time and place stated in the booking. The customer shall be waiting in front of the building with his luggage prepared.
If the vehicle can not park in front of the building the customer is obligated to provide an alternative pickup point. Certainly the driver always tries to arrive at the stated time, however unforeseen circumstances like traffic jams, accidents, road works etc. may lead to a small delay. Therefore El Mar Services asks the customer to calculate with 5-10 minutes of courtesy from the stated pickup time.
El Mar Services strongly recommends to choose a generous pickup time in order to arrive at the airport at least two hours before the departure time. If the customer insists upon a pickup time later than the recommended one, the customer takes this decision on his own risk and neither El Mar Services nor the supplier can be held responsible for any delays, missed flights etc. with refusing to accept the recommended pickup time, the customer looses his right for reimbursement of eventually ocurred additional costs, compensation etc..
If the customer can not be located until the waiting time specified under I) and if until this time no telephone contact has been made to El Mar Services by calling the telephone numbers indicated in the booking confirmation, the customer loses his right for the booked service, reimbursement of eventually occurred additional costs, compensation etc. In doubt of the customer having called El Mar Services, the records of El Mar Services' telephone provider will be sufficient proof. If the customer has any difficulties locating the driver, El Mar Services must be called at the telephone numbers indicated in the booking confirmation. If the customer fails to call El Mar Services and for example makes his own transfer arrangements without the authorisation of El Mar Services, he loses his right for reimbursement of the booked service, eventually ocurred additional costs, compensation etc. In doubt of the customer having called El Mar Services or El Mar Services having tried to contact the customer, the records of El Mar Services' telephone provider will be sufficient proof.